单位文秘网 2020-10-16 15:10:29 点击: 次
Mike is talking to the front desk about his complaint in this hotel. He wishes to change to a quieter room.
迈克正在前台和酒店经理对话,他想投诉一下并换一间清静的房间。
Mike:Excuse me. Who is the person responsible for handling complaints here I would like to make a few complaints.
迈克:你好。请问你们这里谁负责接受投诉我想投诉一下。
Front Desk:I am the manager here. You can complain to me. How may I help you
前台:我是这里的经理,您可以向我投诉。发生什么事情了呢
Mike:Here is the thing. I was woke up by strange noises of the telephone several times last night. Even I unplugged it, it wouldnt stop beeping. I am also not satisfied with the housekeeping service in my room. So I want to change to a cleaner and quieter room.
迈克:是这样的。昨晚上我好几次被酒店电话发出的奇怪声音吵醒。我把电话线拔出来,它还是不停哔哔地响。还有我房间里的卫生打扫得也不是很干净。所以我希望你们能给我换一间更安静整洁的房间。
Front Desk:I apologize for everything disturbing you. We will give another room to you right now. Please wait a moment.
前台:针对您说的情况,我向您表示歉意。我们马上给您换房间,请稍候片刻。
篇2On October 2nd, Steven checks in.
十月二号,史蒂文入住宾馆。
Clerk: Good afternoon. Can I help you
职员:下午好,请问您有什么需要
Steven: Yes, I would like to check in.
史蒂文:我要入住。
Clerk: Do you have a reservation
职员:您有预订吗
Steven: Yes, my name is Steven Smith. I have a reservation from October 2nd to October6th. I called last week.
史蒂文:是的,我叫史蒂文史密斯,预订了10月2日到10日的房间。我上周打的电话。
Clerk: Wait a moment, please. Oh, yes, Steven Smith. Its for a single room with a bath. Is thatright
职员:请稍等。是的,史蒂文史密斯。您订的是带浴室的单人间,对吧
Steven: Yes, thats right.
史蒂文:是的。
Clerk: Now, Mr. Smith, could you fill out this registration form, please
职员:史密斯先生,现在请您填一下这个登记表格好吗
Steven: OK. By the way. Where is the restaurant
史蒂文:好的。顺便问一下,餐厅在哪里
Clerk: The restaurant is on the second floor. Here is the key to your room. Its on the 6thfloor, room 609. The elevator is over there. And we also have a cafeteria on the top floor, ifyou would like something to drink, you can also call room service.
职员:餐厅在2楼。这是您房间的钥匙。您的房间在6楼,609房间,电梯在那边。我们在顶层还有一个自助餐厅,如果你想喝点什么,也可以拨打房间服务电话。
Steven: Thank you.
史蒂文:谢谢你.
篇3YOU: Hello, My name is Dennis. I have a reservation.
HOTEL CLERK: Certainly, sir. (CHECKS THE RESERVATION SYSTEM) Yes, would you like a room facing the pool or the ocean
YOU:. Is there a difference in price between the two
HOTEL CLERK: Yes, the rooms that face the ocean are $100 per night, while the ones facing the pool are $80 per night.
YOU:. OK, Ill go with the one facing the ocean, please.
HOTEL CLERK: And you would like that for three nights, correct
YOU:. Yes, thats right.
HOTEL CLERK: Ill have the porter bring up your bags.
YOU:. No, thats fine, Ill do it myself.
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